REFUND AND RETURN POLICY
XXX is committed to providing customers with high-quality products and services. We understand that returns may sometimes be necessary. If you need to request a refund for your order, please contact us via email or WhatsApp. Our customer service representatives will be at your service.
Contact Information
Email: XXX
WhatsApp: XXX
Before requesting a refund, please ensure you have read the following terms:
Refund Eligibility
Refunds are only applicable to unopened, unused products in their original packaging (including but not limited to packaging bags, boxes, and corresponding tags or paper documents).
You must request a return and refund within 7 days of receiving the products.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Within 7 days of receiving the product, contact our customer service via email or WhatsApp. Provide your order number and a brief explanation for your refund request.
- Return the Product: If your refund request is approved, you will be required to return the product to us. The product must be in its original condition, including packaging, accessories, and documentation. You are responsible for the return shipping costs.
- Product Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the refund criteria. If approved, we will process your refund.
- Refund Method: The refund will be issued via the original payment method you used at the time of purchase. The actual processing time may vary depending on your specific bank or platform.
Non-refundable Products
Please note that the following products are not eligible for a refund:
- Used products
- Damaged products
- Products without quality issues
- Discounted products
- Products returned after 7 days of receipt
Exchanges
If you wish to exchange a product for a different size, color, or style, please contact us via email or WhatsApp within 7 days of receiving it. The possibility of an exchange will be determined on a case-by-case basis. You must return the original product in its original packaging, and the associated return shipping costs will be your responsibility.
Other Issues
If you receive a defective or damaged product, please contact us immediately via email or WhatsApp. We will arrange the relevant return or exchange procedures for you.
Policy Changes
We reserve the right to update or modify this refund policy at any time. Any changes will take effect immediately upon posting on this website. Please check regularly to ensure you are aware of our current policy.